Rishi Oberoi
TECHNICAL SPECIALIST at
Voice Secure Global
Transforming Sustainable Ideas into Secure, Scalable Cloud-Native Solutions
Customer-focused quality assurance engineer for AI-driven, cloud-based, and API-connected web applications in Agile/Scrum environments with CI/CD workflows. Background in technical support, security-conscious debugging, defect triage, contact centre and CRM integrations, endpoint validation, and root cause analysis. Experienced in analysing logs, network traffic, and system diagnostics to detect issues early, verify fixes, and support SaaS and OS deployments. Combines application troubleshooting and customer support with UI and regression testing, technical walkthroughs, and evaluation of LLM outputs to improve user experience.
01 PORTFOLIO
SECURE CLOUD SYSTEMS & AI-DRIVEN APPLICATIONS
02 INDUSTRY SKILLS
QUALITY ASSURANCE & CUSTOMER SUPPORT
• Support Tools (Zendesk & ServiceNow)
• Debugging (Browser DevTools & System Logs)
• CI/CD (GitHub Actions & Azure DevOps)
• API & Endpoint Validation (cURL, JSON, OAuth2)
• AI/LLM Training & Response Evaluation
• Defect Triage, Regression Testing, Fix Verification
• Agile & Scrum Delivery (Jira, Sprint, Tech Demos)
• Contact Centre & CRM Integrations
• C++, Python, TypeScript, HTML, CSS, SQL
• Cloud Security Fundamentals (Azure & AWS)
03 Experience
CURRICULUM VITAE
Technical Specialist - Cloud and AI
Voice Secure Global · Full-time
May 2024 - Present
Glasgow, Scotland, United Kingdom · Remote
Windows 11 Deployment Engineer
NHS Greater Glasgow and Clyde · Contract
January 2024 – April 2024
Queen Elizabeth Hospital, Glasgow · On-site
Cyber Security Trainee - Upskill in Cyber
SANS Institute · Full-time
May 2023 – December 2023
London Area, United Kingdom · Remote
Quality Assurance Engineer - Software Automation
Tekbo · Full-time
July 2022 – April 2023
Clyedebank, Scotland, United Kingdom · On-site
Quality Assurance Engineer - German Localization
Pole To Win · Full-time
April 2018 – January 2020
Glasgow, Scotland, United Kingdom · On-site
Quality drives every system I work on. From validating AI-driven platforms and cloud applications to testing enterprise infrastructure, I focus on software quality that improves reliability, strengthens release confidence, and supports secure, predictable system behaviour. My approach to quality engineering helps complex systems remain robust, accountable, and ready for real-world use.
04 EducatioN
UNIVERSITY & CERTIFICATIONS
Diploma of Higher Education: Technological Education​​
University of Glasgow​
Systems and Integrating Technology, Electricity and Electronics, Mathematics, Engineering Mechanics, Computer Aided Design, Technology Craft Workshop, Teacher Education.
August 2023
​​
Certificate of Higher Education: Computer Games Design​
Glasgow Caledonian University​
Computer Architecture, Games Programming, Computer Networking, Human Computer Interaction, Mathematics for Computer Games.​
July 2019​​​​​​
​
Certificate of Completion: Security Essentials 401 - Network, Endpoint, and Cloud (AWS & Azure)​
SANS Institute
Network Security & Cloud Essentials, Defence-In-Depth, Vulnerability Management And Response, Data Security Technologies, Windows and Azure Security, Linux, AWS and MAC Security.
September 2023
​​
Certificate of Completion: Security Foundations 275 - Computers, Technology, and Security​
SANS Institute​
Computer Components, OS and Virualization, Linux, The Web, Networking, Servers and Services, Programming, SQL, PHP, Python, Computer Forensics, Windows, Advanced Computer Hardware, Security, Offensive Security, Network and Computer Infiltration.​
August 2023​​​​
​​
​​​
CONTACT
For business inquiries please contact me over LinkedIn or the portal on the right.
I am looking forward to working with you.
Thank you for visiting my website.
Have a great day!
