Rishi Oberoi
TECHNICAL SPECIALIST at
Voice Secure Global
Transforming Sustainable Ideas into Secure, Scalable Cloud-Native Solutions
Customer-focused technical support engineer for AI-driven, cloud-based, and API-connected web applications in Agile/Scrum environments with CI/CD workflows. Background in automation, localisation, security-conscious debugging, defect triage, contact centre and CRM integrations, endpoint validation, and root cause analysis. Experienced in analysing logs, network traffic, and system diagnostics to verify fixes and support software releases. Combines application troubleshooting and customer support with UI and regression testing, technical walkthroughs, and evaluation of LLM outputs to improve user experience and platform reliability.
01 PORTFOLIO
SECURE CLOUD SYSTEMS & AI-DRIVEN APPLICATIONS
AI & Quality Automation
Security & Support Operations
Cloud Systems & Infrastructure
02 Experience
CURRICULUM VITAE
Technical Specialist (L3 / Tier 3 Support Engineer) Cloud & AI Systems
Voice Secure Global · Full-time
December 2023 - Present
Glasgow, Scotland, United Kingdom · Remote
Cyber Security Analyst (Trainee)
HMRC Upskill in Cyber
SANS Institute · Full-time
May 2023 – November 2023
London Area, United Kingdom · Remote
AI Quality Automation Engineer / AI Test Engineer Tekbo · Full-time
January 2022 – April 2023
Clyedebank, Scotland, United Kingdom · On-site
Quality Assurance Tester - German Localisation
Pole To Win · Full-time
April 2018 – January 2020
Glasgow, Scotland, United Kingdom · On-site
Quality drives every system I work on. From validating AI-driven platforms and cloud applications to testing enterprise infrastructure, I focus on software quality that improves reliability, strengthens release confidence, and supports secure, predictable system behaviour. My approach to quality engineering helps complex systems remain robust, accountable, and ready for real-world use.
03 Education
UNIVERSITY & PROFESSIONAL TRAINING
Diploma of Higher Education - Technological Education
University of Glasgow
Systems and Integrating Technology, Electricity and Electronics, Mathematics, Engineering Mechanics, Computer Aided Design, Technology Craft Workshop, Teacher Education.
August 2023
Certificate of Higher Education - Computer Games (Design)
Glasgow Caledonian University
Computer Architecture, Games Programming, Computer Networking, Human Computer Interaction, Mathematics for Computer Games.
July 2019
SEC401 Security Essentials: Network, Endpoint and Cloud
SANS Institute
Network Security & Cloud Essentials, Defence-In-Depth, Vulnerability Management And Response, Data Security Technologies, Windows and Azure Security, Linux, AWS and MAC Security.
September 2023
SEC275 Security Foundations: Computers, Technology and Security
SANS Institute
Computer Components, OS and Virualization, Linux, The Web, Networking, Servers and Services, Programming, SQL, PHP, Python, Computer Forensics, Windows, Advanced Computer Hardware, Security, Offensive Security, Network and Computer Infiltration.
August 2023
CONTACT
For business inquiries please contact me over LinkedIn or the portal on the right.
I am looking forward to working with you.
Thank you for visiting my website.
Have a great day!
